Registration FAQ

I paid for a registration licence over two days ago, why has it not arrived yet?

There are two main reasons why your registration may not get to you.

1. Some email service providers and some email programs can become over zealous when filtering spam emails: check your junk mail folder to see if the email is there.

2. Is the email you have registered with PayPal still operational? If you are not sure, you can test it by sending an email to yourself. If you don't receive your own email, try contacting your email service provider to resolve the issue or contact me at support@zenopolis.com using an alternative email account.

If this doesn't solve your problem, please contact me at support@zenopolis.com. If you don't receive a reply, try sending an email from an alternative account.

I've received my registration key file - how do I use it?

Follow these steps:

• Open the application.
• Select the Register button on the startup panel
  • for Tiptoe choose the menu item Tiptoe > Registration...
  • for Gallery Grabber QED choose the menu item Gallery Grabber > Registration...
• Drag the registration file to registration panel file well

I still can't get the registration to work! What should I do?

Contact me at support@zenopolis.com.